Terms and Conditions of Participation for Lia’s Travel Loyalty Club

The Lia’s Travel Loyalty Club rewards programme is the official customer loyalty programme of the Lia’s Travel travel agency. The programme offers members the ability to collect points from every travel service purchase, which can be redeemed as a discount on future bookings for organised or group trips. Membership is free.

1. Programme Registration

• Membership registration takes place automatically with your first booking at our agency, or at your own request.
• As a Club member, your details (full name, phone number, email) are recorded in our files in order to calculate and track your points.
• Your email or mobile phone number serves as the unique identifier for your account.

2. Earning Points

Points are earned based on your purchases as follows:

• Standard Earning Rate: 1 point for every €1 spent.
• Lia’s Organized Groups: Double points (2 points per €1) for participating in our own organised group departures.
• Early Booking: +50% extra points for bookings made at least 3 months before departure.
• Refer a Friend: Double points for you and your friend.

Note: Points are credited to your account after the trip has been completed and paid in full. If the trip is cancelled, the corresponding points are not awarded.

3. Redeeming Points

• Point Value: Every 100 points equals a €1 discount.
• Where they can be redeemed: Redemption applies exclusively to bookings for Lia’s Travel organised or group trips.
• Process: Redemption takes place in coordination with our office at the time of final payment for your new booking.
• Minimum Thresholds: Redemption requires a minimum of 500 points for international trips, or 200 points for trips within Greece.

4. Points Validity Period

• Points are valid for 12 months from the date they were earned.
• If you make a new purchase within this period, the expiry date of all your existing points is automatically renewed for a further 12 months.
• If no transaction takes place within 12 months, the points expire automatically.

5. “Refer a Friend” Programme

• If you refer our agency to a new customer, you both earn double points on your next trip.
• A “new customer” is defined as a person who has not made any previous booking with Lia’s Travel.
• The reward is granted once the new customer completes their first trip.

6. Personal Data

Lia’s Travel strictly complies with the rules of the General Data Protection Regulation (GDPR). Your details are used exclusively for managing the Loyalty programme and informing you of special offers. You have the right to review or delete your details at any time.

7. Amendments

Lia’s Travel reserves the right to amend these terms, the method of calculating points, or to discontinue the programme, with prior notice to members via the website or personal communication.

8. Contact

To find out your points balance or for any clarification, you can contact us by phone or at our office email address.