Frequently Asked Questions (FAQs) – Lia’s Travel Loyalty Club
What is the Lia’s Travel Loyalty Club? It’s our customer rewards programme, allowing you to collect points from every booking and redeem them as a discount on future organised or group trips.
Is there a membership fee? No. Membership in the Loyalty Club is completely free for all our travellers.
How do I sign up for the programme? Registration happens automatically with your first booking at our office. We take care of creating your membership profile and starting to track your points.
Where can I see my points? Because we place great emphasis on personal communication, you can stay informed about your points balance with a phone call to our office or during your visit for a new booking.
How do I earn points? You earn points for every euro you spend on travel services through Lia’s Travel (€1 = 1 point). On our own organised Groups, points are doubled!
How long are my points valid for? Your points are valid for twelve (12) months from the date they were earned. Note: If you make a new booking within this period, the expiry date of all your points is automatically renewed for a further 12 months!
When are points credited to my account? Points are added to your profile after your trip is completed. In the event of cancellation, points are not awarded.
What is “Refer a Friend”? If you refer a friend to us who has never travelled with us before, you both earn double points on your next trip, as soon as they complete their first booking.
How can I redeem my points? It’s simple! When settling the balance of your next trip at our office or by phone, just ask us to apply your available points, and the discount is automatically deducted from the final amount.
What kinds of trips can I redeem points on? Points can be redeemed on all organised and group trips (Groups) with Lia’s Travel.
Is there a minimum redemption threshold? Yes, you can start redeeming once you’ve accumulated 500 points for international trips or 200 points for trips within Greece.
When is the discount applied? The discount is applied at the time of final payment for your trip.
Can I transfer points to another member? Points are personal. However, they can be combined and used together for family members participating in the same booking.
How will I know if my points are about to expire? We monitor your account and will make sure to notify you in good time (via Viber, SMS, or phone) if your points’ expiry date is approaching, so you don’t lose them.
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