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Frequently Asked Questions

Bookings

You can book easily online through our website, by phone on 27420-20555 or by visiting our offices at Mavroulia 6, Kiato. Please give us the passengers’ names, an address and a contact phone number.

For individual trips you send a quote request, and no payment is needed for the request. The price shown is a "from" price; we send you the final price for your dates, flights and hotel in a personal offer, within 3 - 5 working days. Departures are from Athens, Thessaloniki or Larnaca (for partner trips, as stated on the trip page). The earliest departure date is at least 7 days after your request, so there is time for visas and documents. On each trip page, under "Travel essentials", you will find what is needed for visas, documents and flights.

To cancel, please call us during business hours. Read our Cancellation Policy in full.

Yes, provided that no cancellation charges apply at the time of the change. Please contact us as soon as possible.

Travel Documents

For domestic travel: an ID card or passport. For Europe: a new-type ID card or a valid passport. For outside Europe: a passport valid for at least 6 months from the return date. Please note: from 03/08/2026 old-type ID cards are no longer recognised within the EU.

Outside the EU a visa is usually required. For some destinations it is issued locally, for others prior approval is needed. Ask our offices for details.

For domestic travel without an ID card: a birth certificate. Up to 12 years old, for travel abroad: a new-type passport. Over 12 years old: a new-type ID card (EU) or a passport.

Payment Methods

We accept bank transfer, credit/debit card and cash at our offices. A 40% deposit is required at the time of booking, with the balance due up to 10 days before departure.

It depends on the type of booking and when you cancel. See our Cancellation Policy for full details.

No. All prices state in detail what is included and what is optional.

Other Questions

Monday – Friday: 09:00–17:00. Saturday: Closed. Tel: 27420-20555, Mavroulia 6, Kiato.

It covers claims arising from the non-performance or improper performance of a package holiday, refunds in the event of insolvency and the repatriation of travellers. Optional travel insurance is also available.

Travel insurance usually covers: medical expenses abroad, trip cancellation due to illness or an emergency, loss of luggage and flight delays. Ask us about the insurance packages available.

You can add travel insurance when you make your booking. Contact us on 27420-20555 or visit our offices and we will advise you on the best options for your destination.

You can also buy travel insurance online yourself, in a few minutes: get a quote

The Loyalty Club is our rewards programme for loyal customers. With every booking you collect points that you can redeem on future trips, gaining discounts and exclusive offers.

Joining the Loyalty Club is free. Simply contact us or create an account on our website. You automatically start collecting points with your first booking.

Yes! We have special honeymoon packages for the most romantic destinations — Santorini, Mykonos, the Maldives, Bali and many more. We take care of every detail to make your trip unforgettable.

Of course! Call us on 27420-20555 or come to our offices and together we will plan the perfect surprise trip, with all the special touches you would like.

Contact us on 27420-20555 or through our contact form. We will be happy to help!

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